FAQ

Updated: March 2025

Q: What is the minimum order amount for free delivery and  gift?  
A: Only orders of $35 or more are eligible for free shipping and a gift.
Frequently Asked Questions (FAQ)
Q: What are the differences in policies between this store and Etsy?
A: I own both stores; I opened my Etsy store in 2021, and this store is my second store open in 2025. Both stores share the same shipping, return, and refund policies. If you have any questions about my crystals or services, please do not hesitate to contact me. Your satisfaction is our priority. 
Q: Is shipping insurance included with my order?
A: All U.S. orders include $100 of free shipping insurance. For additional coverage or international orders, please purchase a shipping insurance listing.
Q: When will my order ship?
A: Please allow 1-3 business days for processing. Please refer to our business hours of operation. 
Q: Can multiple orders be combined for shipping?
A: Yes, orders will be combined in one package unless a different shipping address is provided. 
**IMPORTANT NOTE:** We will not combine orders from our Etsy store. If you have multiple orders from either store, please contact me before placing your order to arrange a private listing. Once you place your order, we will not be able to accommodate any exchanges or cancellations as stated in our policies.
Q: Why don’t you offer shipping to the UK or EU anymore? 
A: Due to policy and compliance changes, we no longer ship to the EU region.
Q: What if I have an issue with my order after it has shipped due to the post office or UPS?  
A: We recommend physically visiting your local post office or UPS for any issues.
Q: When do you launch new crystals?  
A: New crystals are launched  between bi monthly and monthly but please follow me in Instagram @Goddesses_lab for updates, or subscribe to my newsletter to be the first to know about exclusive promotions and events at Goddess Lab.
Q: Do you hold or reserve crystals?
A: Yes, I can reserve a crystal for up to 48 hours.
Returns & Refunds, Cancelation Policy
Q: Do you accept returns or refunds?
A: No, we do not accept returns, refunds, exchanges nor cancelation in any of our crystals or services. Please refer to our Shop policies.
Q: What if my package is broken, damaged, lost, or stolen?
A: We are not responsible for broken, damaged, lost, or stolen items. Please refered to our Shipping Policies.  **Shipping Insurance Add-ons: Available for purchase to cover your order. Please refer to our Shipping Policy for more details.
Q: Are customs fees included in international orders?**  
A: Customs fees are not included, and we are not responsible for paying or reimbursing them. These fees are the buyer’s responsibility.
Q: Do you offer refunds or replacements for international orders?**  
A: No, we do not accept returns or provide reimbursements or replacements for international orders..